Returns Policy

We really hope you love every Caseius item you purchase, however, if you do need to make a return you’re welcome to do so within 30 days of receipt.

All returned items must be sent back to us unopened, unused and in their original condition. Should you have an issue with the condition of any product received, in the first instance please Contact Us to make us aware so we can advise you on the action to take (usually sending us relevant pictures can also be helpful to get a clearer picture on the issue). We are here to help you but do reserve the right to refuse an exchange or refund if items are non-saleable. Please note, if 30 days have expired then unfortunately, we are unable to accept your return.

If you wish to return your order, please send this back to us at the below address & be sure to include your name and order number -

Please return products to:
Caseius
114 Burns Avenue
Middx TW14 9LY
United Kingdom

Once your return is received and has been inspected, we will send you an email to let you know that we’ve received your return. We will also notify you of the approval or rejection of your refund. If your refund has been approved, this will be processed and the credit will automatically be applied to your original payment method within 5 working days.